Catalyst
Proactive CX and retention
Detects churn risks and triggers tailored outreach before issues escalate, keeping customers engaged.
What you get
- -Monitors health signals and usage patterns
- -Creates tailored save offers and success plans
- -Briefs support agents with full context before contact
Use Cases
- Churn risk outreach
- Health score alerts
- Success playbooks
Connects To
- Product analytics
- CRM/support
- Billing/usage data
Outcomes
- Reduced churn
- Improved NRR
- Happier customers
How we launch it
Short discovery, quick pilot, clear success metrics, then a staged rollout with handover so your team owns it.
See onboarding